Privacy Policy

Last updated: August 22, 2025

This Privacy Policy explains how Box Reserve (“Box Reserve,” “we,” “us,” or “our”) collects, uses, shares, and safeguards information when you visit our website, interact with us, or purchase our products and services.

By using our website or providing information to us, you agree to this Policy.

1) Information We Collect

Information you provide

Contact details (name, company, email, phone).
Order and delivery details (shipping address, PO/Invoice info, tax status).
Communications (quotes, emails, forms, support requests).
Optional account/login details if we enable online ordering.

Information collected automatically

Device and usage data (IP address, browser, pages viewed, time on site).
Cookies and similar technologies (see “Cookies & Analytics”).

Payment information

Stored payment methods (optional): If you elect to save a payment method, we store it securely via our PCI-compliant payment processor using tokenization for the limited purposes of:
Faster checkout on future orders
Recurring/standing orders, subscriptions, or reserved monthly allotments
Deposits, incidentals, adjustments, refunds, or chargebacks related to your orders
We do not store full card numbers on our servers. Our processor provides a secure token; we may retain limited details (e.g., card brand, last four digits, expiration, billing address) so you can identify the saved method. You can remove a saved payment method at any time by contacting us (see “Contact Us”) or via your account if available.

2) How We Use Information

To provide quotes, fulfill orders, schedule deliveries, and manage accounts.
To respond to requests, provide support, and communicate about your orders.
To improve our site, services, logistics routing, and inventory planning.
To send service messages and, with your consent or where permitted, marketing communications (you can unsubscribe anytime).
To detect, prevent, and address fraud, security, or technical issues.
To comply with legal obligations and enforce our terms.

3) Cookies & Analytics

We use cookies and similar tools to:

Keep the site functional (e.g., session, preferences).
Understand site usage and performance (e.g., analytics).
(Optional) Run advertising or re-targeting if enabled in the future.

You can manage cookies through your browser settings. If required in your region, we will display a cookie banner to obtain consent for non-essential cookies.

4) How We Share Information

We share information only as needed to operate our business:
Service providers (hosting, email, analytics, payment processing, logistics, customer support).
Operational partners (carriers, fulfillment partners) to deliver your orders.
Legal and safety (to comply with law or protect rights, safety, or property).
Business transfers (in connection with a merger, acquisition, or asset sale).

We do not sell your personal information for money. If we use advertising cookies, this may be considered “sharing” under some laws—see “Your Privacy Rights.”

5) Data Retention

We retain information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Typical retention:

Order and invoicing records: 7–10 years (tax/audit).
Sales and support communications: 2–4 years.
Marketing lists: until you unsubscribe or become inactive.

Saved payment methods: retained until you remove them or your account is closed; related transaction records may be retained as required by law.

6) Security

We use reasonable technical and organizational measures appropriate to the nature of the data we process (e.g., encryption in transit, access controls, least-privilege). No method of transmission or storage is 100% secure.

7) Your Privacy Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you.
Correct inaccurate information.
Delete information (subject to legal exceptions).
Object to/Restrict certain processing.
Port information to another provider.
Opt out of marketing at any time (unsubscribe link or contact us).

California (CCPA/CPRA): California residents can request access, deletion, correction, and to opt out of “selling or sharing” personal information for cross-context behavioral advertising. Box Reserve does not sell personal information for money. If we use advertising cookies, you can opt out of “sharing” by adjusting cookie settings or contacting us.

To exercise rights or remove a saved payment method: email Daniel@br-boxes.com with your request and enough detail to verify your identity and relationship with us.

8) Third-Party Links

Our site may contain links to third-party websites or services. Their privacy practices are governed by their own policies.

9) Changes to This Policy

We may update this Policy from time to time. The “Last updated” date will reflect the latest changes. Material changes will be highlighted or otherwise communicated where appropriate.

10) Contact Us

Box Reserve
Email: Daniel@br-boxes.com
Phone: (__) -